Booking conditions

Who you are booking with

Bookings made on this site are contracted with Arlinvest Homes S.L., owner and operator of Dunas Luxury Beach Resort, C/ Los Algarbes s/n, 11380 Valdevaqueros, Tarifa, Cádiz. The establishment is registered in the Registro de Turismo de Andalucía under number CM/CA/00037.

Prices and what they include

Every price shown on this site is the total for the dates and guests you selected, in euros, with IVA at 10% already included. Extras you add are shown as separate lines and included in the total before you pay. Nothing is added at the end.

Payment

You may reserve now and settle at the resort, or pay in full at the time of booking and take the prepayment saving shown at checkout. Where a card is taken, payment is processed by our payment provider; we do not store your card number.

Cancellation policy

During the low season, no charge is applied for cancellations made up to 72h before the arrival date. The first night per room booked will be charged for cancellations made between 72h and 24h before 14:00 on the arrival date. In high season, July and August, the free cancellation period is increased from 3 to 7 days. For cancellations made less than 24 hours before the arrival date, the full amount of your booking will be charged.

A credit card will be required at the time of booking. We reserve the right to pre-authorise the credit card provided.

Right of withdrawal

Accommodation contracted for specific dates is exempt from the 14-day right of withdrawal under Spanish consumer legislation (Royal Legislative Decree 1/2007). The cancellation policy above governs instead, and is shown to you before you confirm.

House Rules

Every booking is subject to the House Rules of the resort, which you accept as part of the booking process. The version accepted, and the date and time of acceptance, are recorded against your reservation.

Arrival and departure

Check-in is from 15:00 and check-out is until 11:00. All guests must present valid identification on arrival, as required by Spanish law.

Changes and errors

If an obvious pricing error occurs we will contact you before your stay and you may cancel without charge. If we ever have to move you, we will tell you first and offer an equivalent or better lodge, or a full refund.

Complaints

Official complaint forms (hojas de reclamaciones) are available at reception. Write to us first at hola@dunastarifa.com and we will try to put it right.