Questions
Questions guests ask
Arriving
- What time can we check in and out?
- Check-in is from 15:00 and check-out is until 11:00. Reception is open from 07:30 to 23:00.
Stay
- Can we bring our dog?
- Dogs are welcome in the common areas, and The Lodge House is our pet-friendly accommodation — it sits at the resort entrance with its own private garden. Availability in the other lodges is very limited, so call us on +34 661 313 655 before booking.
- How often is the accommodation cleaned?
- Every 48 hours. Additional cleaning can be arranged at reception.
- What is in every lodge?
- Your own private luxury bathroom, air conditioning, a kitchenette, fridge, coffee machine, in-room safe, hairdryer, linen and towels, and a private outdoor seating area.
- Are there yoga classes?
- Yes, on the sun deck on Wednesdays, Saturdays and Sundays at 10:00, included in your stay.
Dining
- Is breakfast included?
- Breakfast is not included in the room rate, and you can add the buffet at Restaurante Jardín Dorado to your booking for €10 per person per night. It runs from 08:30 to 11:00.
Location
- How far is the beach?
- Thirty seconds on foot. Out of the gate, over the dune, and you are on Playa de Valdevaqueros.
- Is there parking?
- Yes — free parking on site, close to reception. You will want a car here: there are no public transport links to the resort.
Booking
- Can we cancel?
- Free of charge up to 72 hours before arrival in low season, and up to 7 days before arrival in July and August. Between 72 and 24 hours we charge the first night; inside 24 hours the full booking. The policy is shown again before you confirm.
- Is anything cheaper if we book here rather than on a booking site?
- This is where our lowest rate lives, and it is the only place the VIP Club discount applies. Booking sites add their commission to what reaches us; booking here keeps that with the resort, which is why we can hand part of it back to you as a member rate.
Not here? Write to us or call reception.